Terms of service

Bigfellas Terms of Service

1. Introduction

Welcome to Bigfellas! By using our website (orderbigfellas.com) and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before placing an order.

2. Ordering & Payment

  • All orders placed through our website are considered final.
  • Payments must be made at the time of ordering using the accepted payment methods on our platform.
  • We reserve the right to refuse or cancel any order due to unforeseen circumstances, including but not limited to stock unavailability or pricing errors.

3. Takeaway Service & Refund Policy

  • We only allow pick-up orders; delivery is not available directly through us.
  • For delivery, please use Uber Eats or Deliveroo as our trusted third-party delivery partners.
  • As a takeaway-only service, all orders are freshly prepared and ready within 20 minutes of confirmation.
  • No refunds will be issued once an order has been placed, except in cases where an order is incorrect or missing items.
  • It is the customer’s responsibility to check their order details before confirming the purchase.

4. Allergy Policy

  • Due to the way food is prepared and handled in our shop, we cannot guarantee that any meal will be completely free from allergens.
  • Customers with food allergies or dietary restrictions must contact us before placing an order to discuss their specific needs.
  • Bigfellas is not liable for allergic reactions or health issues resulting from undisclosed allergies.

5. Cookies & Data Usage

  • Our website uses cookies to enhance user experience, including remembering your preferences and analyzing site performance.
  • By using our site, you consent to our use of cookies. You can disable them through your browser settings, but this may affect website functionality.
  • For more details on cookies, please refer to Shopify’s Cookie Policy (as we power our store with Shopify).

6. Third-Party Links & Services

  • Our website may contain links to third-party websites or services. Bigfellas is not responsible for the content, privacy policies, or practices of these third-party sites.

7. Limitation of Liability

  • Bigfellas is not responsible for any delays, errors, or service disruptions caused by factors beyond our control, including but not limited to internet failures, third-party service issues, or force majeure events.
  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

8. Changes to Terms

  • Bigfellas reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website or services after changes are posted constitutes acceptance of the new terms.

9. Contact Us

For any inquiries regarding these terms, orders, or other concerns, please contact us through our info page or email our support team.

Thank you for choosing Bigfellas! 🚀