1. Introduction
Welcome to Bigfellas! These Terms and Conditions govern your use of our website (orderbigfellas.com) and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our services.

2. Ordering & Payment

• All orders placed through our website are considered final.
• Payment must be made at the time of ordering using the accepted payment methods on our platform.
• We reserve the right to refuse or cancel any order due to unforeseen circumstances, such as stock unavailability, technical errors, or pricing mistakes.

3. Takeaway Service & Refund Policy

• We only offer pick-up orders; delivery is not available directly through us.
• Customers may use Uber Eats or Deliveroo for delivery through third-party services.
• Orders are freshly prepared and typically ready within 20 minutes of confirmation.
• No refunds will be issued once an order has been placed, except in cases where an order is incorrect or missing items.
• Customers are responsible for reviewing their order details before confirming their purchase.

4. Allergy & Dietary Information

• Our food is prepared in an environment that handles allergens. We cannot guarantee any meal is completely free from allergens.
• Customers with food allergies or dietary restrictions should contact us before ordering to discuss their specific needs.
• Bigfellas is not responsible for any allergic reactions or health issues resulting from undisclosed allergies.

5. Data Protection & Cookies

• Our website uses cookies to enhance user experience, including remembering preferences and analyzing site performance.
• By using our site, you consent to the use of cookies. You can disable cookies in your browser settings, but this may affect website functionality.
• For more details on cookies, please refer to Shopify’s Cookie Policy, as our store is powered by Shopify.

6. Third-Party Links & Services

• Our website may contain links to third-party services. Bigfellas is not responsible for the content, privacy policies, or practices of third-party sites.

7. Limitation of Liability

• Bigfellas is not responsible for delays, errors, or service disruptions caused by factors beyond our control, including but not limited to internet failures, third-party service issues, or force majeure events.
• We are not liable for any indirect, incidental, or consequential damages resulting from the use of our services.

8. Changes to Terms & Conditions

• Bigfellas reserves the right to update or modify these Terms and Conditions at any time without prior notice.
• Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

9. Contact Information
For any inquiries about these Terms and Conditions, your orders, or other concerns, please visit our info page or contact our support team via email.

Thank you for choosing Bigfellas! 🚀